This Privacy Policy explains what personal data dmd365 collects, how we use it, who we may share it with, and the rights you have over your information. We are committed to handling your data with care, transparency, and in compliance with applicable data protection standards.
dmd365 collects registration details, identity documents, transaction records, device and usage data, and communications you send to our support team — only what is necessary to operate the Platform.
Your data is used to operate and secure your dmd365 account, process transactions, comply with regulatory requirements, prevent fraud, and communicate important account information to you.
dmd365 does not sell your personal data. We share data only with payment processors, identity verification providers, fraud prevention services, and regulatory bodies as required by law.
All data transmitted to and from dmd365 is encrypted using 256-bit SSL. Sensitive data at rest is encrypted and access is restricted to authorised personnel only on a need-to-know basis.
You have the right to access, correct, or request deletion of your personal data held by dmd365, subject to legal retention obligations. Submit requests via our 24/7 live chat support channel.
dmd365 uses essential cookies to maintain your session and analytics cookies to improve the platform experience. You may adjust cookie preferences through your browser settings.
This Privacy Policy ("Policy") describes how dmd365 ("the Platform", "we", "us", "our") collects, uses, discloses, and protects the personal information of individuals ("you", "User", "Player") who access or use the dmd365 website at dmd365.one and all associated services. This Policy forms part of the dmd365 Terms & Conditions and should be read in conjunction with them.
dmd365 is committed to protecting the privacy and personal data of all users in accordance with applicable international data protection standards and the requirements of the gaming authority licensing framework under which we operate.
1.1 The dmd365 Platform serves players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Kota Kinabalu, and other regions. In providing our services, we collect and process personal data as described in this Policy.
1.2 By registering a dmd365 account, using the Platform, or communicating with our support team, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
1.3 If you do not agree with this Policy, you must not use the dmd365 Platform or Services.
2.1 Registration and Identity Data: Full legal name, date of birth, residential address, nationality, email address, phone number, username, and password (stored in hashed form).
2.2 Identity Verification (KYC) Data: Copies of government-issued identification documents (such as MyKad or passport), proof of address documents, and selfie photographs submitted for age and identity verification purposes.
2.3 Financial and Transaction Data: Deposit and withdrawal records, payment method details (wallet IDs, bank account names), transaction amounts, dates, and references. dmd365 does not store full card numbers or banking credentials — these are handled by our licensed payment processor partners.
2.4 Gaming Activity Data: Bet history, game sessions, wager amounts, wins and losses, bonus usage, and responsible gaming tool interactions.
2.5 Technical and Device Data: IP address, device type and operating system, browser type, session timestamps, login history, and approximate geolocation derived from IP address.
2.6 Communications Data: Records of live chat conversations, email correspondence, and any other communications you initiate with the dmd365 support team.
3.1 Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion.
3.2 Automatically — through cookies, session tokens, server logs, and similar technologies when you browse or use the dmd365 Platform.
3.3 From third parties — including identity verification providers, payment processors, fraud prevention services, and, where applicable, publicly available sources for anti-money laundering screening purposes.
dmd365 uses the personal data collected for the following purposes:
5.1 dmd365 processes personal data on the following legal bases:
6.1 dmd365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 We may share your personal data with the following categories of recipients:
6.3 All third-party processors engaged by dmd365 are contractually required to process personal data only in accordance with our instructions and applicable data protection obligations.
7.1 dmd365 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations.
7.2 Account data and transaction records are typically retained for a minimum period of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
7.3 Where personal data is no longer required for any lawful purpose, dmd365 will securely delete or anonymise it in accordance with our internal data retention schedule.
8.1 In the course of operating the dmd365 Platform, personal data may be transferred to and processed in jurisdictions outside of Malaysia. Where such transfers occur, dmd365 implements appropriate safeguards — including contractual protections — to ensure that your data receives an equivalent level of protection to that provided under applicable data protection laws.
9.1 dmd365 implements industry-standard technical and organisational security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for data in transit, encryption of sensitive data at rest, role-based access controls, regular security audits, and intrusion detection systems.
9.2 Notwithstanding these measures, no transmission over the internet can be guaranteed to be completely secure. Users are responsible for maintaining the security of their own account credentials and for notifying dmd365 immediately of any suspected unauthorised access.
10.1 dmd365 uses cookies and similar technologies to operate and improve the Platform. The categories of cookies used are:
10.2 You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the dmd365 Platform.
11.1 Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by dmd365:
11.2 To exercise any of these rights, please contact the dmd365 support team via live chat within your account dashboard or by email to [email protected]. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
12.1 The dmd365 Platform is strictly restricted to individuals aged 21 and above. dmd365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete such data and close the associated account.
12.2 If you believe that a minor has registered an account on dmd365, please contact our support team immediately.
13.1 dmd365 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered users through the Platform or via email. The "Last Updated" date at the top of this Policy will be revised accordingly.
13.2 Your continued use of the dmd365 Platform following any update to this Policy constitutes your acceptance of the revised terms.
14.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or dmd365's data handling practices, please contact our support team via live chat within your dmd365 account dashboard, available 24 hours a day, 7 days a week.
14.2 Written enquiries may be directed to: [email protected]
We protect your information the same way we protect your account — with industry-grade security and complete transparency. Sign in to manage your data preferences any time.
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